I want to thank you for all of your help in getting my laptop fixed.  As you know, 
prior to working with your organization, my laptop was running extremely slow and I 
often encountered errors that I did not know how to fix.  Your group was extremely 
professional in how the interacted with me and set expectations properly as to what 
I should expect when I receive the laptop back.  I would highly recommend your 
organization to anyone looking for ongoing support for their infrastructure. 
- Matt Mountain, NexGen Consultants