Steps to resolving your computer problems:
- Close all programs and restart your computer
- Try the process again
- If the problem is still occurring, have the following information ready when you contact the support desk:
- any error messages
- program you are using when the error occurs
- what you were trying to accomplish when the error occurs
- Any recent changes to your computer
- Number of users affected
- Business impact and any applicable deadlines
- Contact the OfficeCare support desk in one of three available methods:
|Existing Customers-OfficeCare Support Portal|
Support.officecare.com (have your user-id and password ready)
After Hours Emergency Support and Holiday Support
For after hours emergency support, please call 513-744-2580 and choose emergency after hours support. The engineer on call will receive your voicemail and return your call within one hour.
address is not checked after hours—please direct all after hours emergency support to the telephone support line.
If you do not receive a response to your request in a timely manner, please escalate your incident by calling OfficeCare at 513-831-2813, option “0” to speak to an OfficeCare representative.
If you have an incident number, please have it available.